Monthly routine
The manager needs to see what to collect, from whom, and what is already on record.
Good quota management starts before the payment: accurate unit data, the right contacts, clear amounts and a history that is easy to check.
Guide for building managers
Condominium quota management without loose spreadsheets or forgotten collections
CondOnline organises the manager's real work: units, quotas — the owners' monthly contributions — arrears, payments, requests, documents and the handover. This guide shows the right order to start in.
Online payments
Stripe Connect is still the right option, as long as the user is prepared for it.
Verification may ask for the sector, website, business description, IBAN, an ID document or a selfie. CondOnline's job is to explain that before the redirect, so the manager is not caught out.
Recommended process
Five steps to managing quotas with less friction
Set up the condominium basics
Record the address, units, contacts and monthly quotas before you try to collect anything or send messages.
Separate quota, arrears and request
The quota is the recurring amount, arrears are the outstanding collection, and a request is a matter that needs follow-up.
Switch on online payments with context
Prepare the manager for Stripe Connect verification: website, service description, IBAN and ID document.
Send links with a visible status
Once the account is connected, send card, MB WAY or Multibanco and track the status without side spreadsheets.
Keep receipts and documents
Keep minutes, proofs of payment, requests and manager changes tied to the condominium's history.
Stripe Connect checklist
Before you start verification
- Recommended sector: Software.
- Website: https://condonline.pt.
- Description: collecting condominium quotas and owner payments through CondOnline.
- The IBAN of the condominium or the management that should receive the funds.
- The representative's ID document and mobile number for verification, if Stripe asks for them.
After activation
Payment stops being an informal conversation.
The manager sends the owner a link, tracks its status and keeps receipts, arrears and documents in the same dashboard. CondOnline retains the platform fee that has been set, and the connected account receives the rest.
Frequently asked questions
What to explain to managers before going ahead
Does the money pass through CondOnline?
Not as the final account. With Stripe Connect, the payment is processed by Stripe and settled to the connected account of the manager or the condominium, with the platform fee set by CondOnline.
Why does Stripe ask for ID or a selfie?
Because online payments require checks on identity, risk and account ownership. What is asked for varies by country, account type and the capabilities enabled.
Can a condominium without a company use online payments?
It can depend on how the account is set up and on the details Stripe accepts. The best way forward is to have the representative, the IBAN and the right description ready before starting verification.