Terms of use

Service

The platform provides features for managing the condominium, its quotas, transactions, documents and internal communications.

Account and security

• Each user is responsible for their own credentials.
• Improper sharing of access is not permitted.
• Suspicious activity must be reported immediately.

Data entered into the platform

• Uploaded data must be accurate, up to date and lawful to process.
• The customer remains responsible for the content entered by its users.

Payments and plan

• Paid features require an active subscription.
• Price changes do not affect periods already invoiced.

Availability and support

• Temporary interruptions may occur for maintenance, updates or external failures.
• Support is provided by email to resolve operational issues with the service.

Limits and exclusions

• The platform does not replace legal, tax or accounting advice.
• We accept no liability for decisions taken solely on the basis of information entered by third parties.

Subscription, renewal and cancellation

• The Pro plan is a monthly per-account subscription that renews automatically in one-month periods until it is cancelled.
• You can cancel at any time without contacting support: in Account, the “Manage automatic billing” button opens the billing portal where the subscription ends.
• After cancelling there are no further charges. Cancellation takes effect at the end of the period already paid for, during which the service remains available; the date is shown in Account, under “Next charge”.
• Once that period ends, the account returns to the free plan and its limits. Cancelling does not delete the data already stored.
• If you pay month by month with card, MB WAY or Multibanco, there is no automatic renewal and no billing portal: access ends when the paid month ends, and to cancel you simply do not pay the next month.

Right of withdrawal (14 days)

• If you contract as a consumer, and not in the course of a trade or profession, you may withdraw from the contract without giving any reason and without incurring any cost, within 14 days of the day the contract was concluded (Article 10(1)(a) of Decree-Law 24/2014 of 14 February).
• When you subscribe, we ask you to expressly request that the service begin during that period (Article 15(1)). We record that request and its date, which you can check in Account.
• If you made that request and then withdraw within the period, you pay only an amount in proportion to what was actually supplied up to the moment you tell us you are withdrawing, calculated on the basis of the total contract price (Article 15(2) and 15(3)).
• If you did not expressly request that start, you bear no cost for the service supplied during the withdrawal period (Article 15(5)(a)).
• The subscription is monthly and renewable, so it is not a service supplied in full: the exclusion in Article 17(1)(a) does not apply.