Open Account and click Receive payments
It always starts inside CondOnline. The manager never needs to look for Stripe or copy IDs; the button opens the right verification automatically.
Help
Handle the next task without bouncing around
This page works like a simple route map. Start in the right area, follow the sequence, and jump straight to the page where the work happens.
1SetupSave the building, units, and residents before moving into daily work.2Receive paymentsConnect the payout account and then send payment links without leaving CondOnline.3CollectionsRecord payments, send links, and open arrears cases when needed.4RequestsKeep repairs, questions, and meeting topics on the same board.5BinderStore minutes, receipts, and handover files without losing history.
Quick index
Jump straight to the right topic
If you came here with one concrete question, use these shortcuts and go straight to the right area.
Receive payments
Turn on online payments in a short sequence
The manager does this once. After that, they can send Card, MB WAY, or Multibanco links to the right resident while CondOnline handles the process inside the product.
Confirm the details and finish secure verification
Use Software as the industry, condonline.pt as the website, and explain that you collect condominium dues and resident payments. Keep the IBAN and responsible person’s ID ready; Stripe can ask for selfie or ID checks.
Go back to Dues and arrears to send links
Once the status is ready, you can send Card, MB WAY, or Multibanco links to the right resident.
Setup
Prepare the baseline before you start collecting
Setup is where you save the address, units, residents, and monthly dues. Once that baseline exists, the rest of the product becomes much clearer.
Use this area for the first setup, when a new building arrives, or when the manager changes.
What you do here
- Save the building, address, and municipality.
- Add units and connect each email to the right resident.
- Leave the monthly due ready for payments and arrears.
Collections
Collect first, formalize later
In Dues and arrears you choose the right unit, record payments, send links, and only open a formal case when arrears remain unresolved.
Use this area every month and whenever you want to try a simple payment before escalating the case.
What you do here
- See who is overdue without leaving the page.
- Use Send link to resident as the main action.
- Open the case in Collections only when follow-up is really needed.
Requests
Repairs, questions, and meeting topics on one board
The requests area keeps each issue in a clear state: open, shared with the building, moved to the meeting, or closed.
Use it when a new issue arrives, when the manager needs to respond, or when something should move to the meeting.
What you do here
- Create manager-only requests or requests shared with the building.
- Move a request into the meeting flow without losing history.
- Close, clarify, and follow everything on the same board.
Binder
Store the history and prepare the handover
The binder keeps archive history, minutes, receipts, shared documents, and manager handover material together.
Use this area whenever you need proof, older files, or a clean handover package.
What you do here
- Upload PDFs and important documents.
- Separate internal files from the ones shared with the building.
- Prepare the manager handover without losing context.
Account
Review the plan, access, and manager handover in one place
Account brings together platform billing, payout setup, and manager handover so you do not have to bounce between disconnected pages.
Use it when you need to renew, activate payouts, change email and password, or prepare the handover.
What you do here
- Keep Card, MB WAY, and Multibanco billing visible.
- Activate payouts without looking for Stripe outside CondOnline.
- Prepare the manager handover with fewer steps.
Resident
Check what the resident sees before you share it
The resident area lets you confirm the balance, documents, requests, and links that really appear for the person living there.
Use this area when you want to confirm the resident experience before sending something out.
What you do here
- See balances and open links by unit.
- Confirm which documents are already shared.
- Test the experience before sending the real link.
Laws and procedures
Check the right rule without leaving the same workflow
The legal guide is not there to make you study isolated laws. It helps confirm what matters in each stage of building management.
Use it when you need to confirm an obligation, a meeting step, or a procedure before moving on.
What you do here
- Essential legal baseline with official sources.
- Reading tied to the normal management steps.
- Direct access without changing the navigation model.