How much does CondOnline cost?
The Free plan costs €0 and covers putting the condominium, its units and its owners on record, and receiving requests from them. Pro costs €10 a month per account, VAT included — not per unit — and the subscription is available: activate it under Account, inside the dashboard.
How do I cancel the Pro subscription?
The subscription is monthly and renews automatically until it is cancelled. You can cancel it at any time under Account, from the button that opens the billing portal, without having to contact us. After cancelling there are no further charges and the service stays available until the end of the period already paid for, on the date shown under “Next charge”; from then on the account returns to the free plan, and the data you stored is not deleted.
Can I change my mind after subscribing?
Yes. If you contract as a consumer you have 14 days from the day the contract was concluded to withdraw without giving a reason, under Article 10(1)(a) of Decree-Law 24/2014 of 14 February. When you subscribe we ask you to expressly request that the service begin during those 14 days; if you do and then withdraw, you pay only the part in proportion to what was actually supplied. To withdraw, write to the support address shown in the footer with the subject “Livre resolução”. The details are in the Terms.
Does CondOnline handle the duties under Lei n.º 8/2022?
It handles the deadline and the record for four of them: the statement of debts when a unit is sold (art. 1424.º-A of the Civil Code), the duty to act once a unit's debt reaches the IAS (art. 6.º of DL 268/94), convening a meeting with ten days' notice (art. 1432.º) and the 10% minimum of the common reserve fund (art. 4.º of DL 268/94). We count the deadlines on the Portuguese calendar, show what is still outstanding and keep the record. The decision, and the responsibility, remain the administrator's.
Does CondOnline send the notice of meeting to the owners?
No. CondOnline works out the last lawful date, prepares the notice as a PDF with the agenda, and records who consented to be convened by email and who has already confirmed receipt. You send it, through whichever channel you choose. Without a confirmation of receipt, email does not count as valid service of the notice, and registered post remains the safe route.
How do owners pay?
Each owner receives a payment link and chooses MB WAY, Multibanco entity and reference, card, Apple Pay or Google Pay where the device supports it. The money goes to the manager's account through Stripe Connect.
Can I bring the condominium's history with me?
Yes. You can upload minutes, receipts, contracts and other earlier paperwork, and bring it all together in a tidy records binder for reference or for the handover.
Do owners need to install an app?
No. The owner portal runs in the browser, on any device, with an account protected by a password.
Does CondOnline give legal advice?
No. The platform counts deadlines, provides configurable templates and a guide with links to official sources, but it does not replace legal, tax or accounting advice. Where the reading of the law is genuinely open, we say which one we follow rather than presenting it as settled.